Feature Friday: The Jewelry Dish

May 9, 2014 at 7:08 am (Feature Friday, Interviews) (, , , , , , , , , , , , , , , )

1. How’d you get started on Etsy?

I’ve always had an interest in running my own business. Even as a
young girl, I was always trying to make money and sell something. When
I was about 10 years old, I started making beaded necklaces and
selling them to other kids in the neighborhood. After thinking about
it for a while last year, I decided to go for it. My fiancé has been
very supportive and encouraging in my pursuit.

2. What was your inspiration for your shop?

Art Deco being one of my favorite styles of art, has definitely been
an inspiration since I began designing and selling on Etsy.

3. What’s your favorite shop item and why?

My favorite item is a pair of orange and brown flower earrings. The
bright orange flowers really pop against the brown beads. These
earrings remind me of Autumn (my favorite time of year).


4. How do you unwind when you’re not creating?

In the evenings and on weekends, I like to read, write, cook, and
spend time with my fiancé.

5. What’s your favorite kind of cupcake?

Without a doubt, my favorite cupcake is Red Velvet.

6. What was your worst job?

Possibly the current one I’m in. After I graduated college, I went to
graduate school for 2 years to become a high school teacher but with
the recession and scarce job market, it’s been tough landing a job. I
needed money so I took a job as a secretary.

7. What’s your favorite cartoon as a kid? As an adult, if you stumble
upon it while channel surfing now would you stop & watch?

I really enjoyed watching “Jem and the Holograms.” I liked Jem because
she was a talented and successful young woman. She also had these pink
star-shaped earrings that would allow her to change her image
instantly from Jerrica, a manager of a music company, to Jem, the lead
singer of a rock group. I would definitely watch now it if I saw it on
television.

8. What’s your fantasy job?

My dream job is to be able to run my Etsy shop full time and open up a
quaint jewelry boutique somewhere near home in New York City.

 


9. Do you have a secret guilty pleasure? Reality TV.

10. List 3 things you are so obsessed with it is torture to ever say no to.

-Jeopardy (TV Show)

-Chocolate

– Coffee

11. List 3 of your favorite Etsy shops.

-Love You A Latte Shop

-Thuja Shop

– Tommy Kane Shop

12. Do you have a favorite author? When you read, do you use a proper
bookmark, bend the page, or grab anything handy to mark your place? My
favorite contemporary author is Joyce Carol Oats and my favorite
classic author is Edgar Allan Poe. I rarely use a standard bookmark. I
read a lot on the subway and I often find myself using my Metrocard
which I have actually noticed other fellow New Yorkers do too!

13. If money was no object and you can live wherever you want, where
would that be? New York City (my current home), I can’t imagine living
anywhere else.

14. What is your best childhood memory?  On Sunday mornings, my father
and I used to walk to the bagel store to get breakfast for
everyone…it was our special time together.

15. How would you describe your work style?

My office day job keeps me very busy from early in the morning to the
late afternoon. I work in a hospital in Midtown Manhattan so things
are always happening. When I work on my Etsy shop in the evenings and
weekend, I work just as hard but with a more relaxed environment. I
like to listen to music, drink coffee and sit by the window while I
make jewelry and think of new ideas.

16. If you could choose any one superhero power, what would it be and
why? Time travel so I could experience the world in different eras.

17. Who are your heroes? Lori Greiner, an entrepreneur and inventor.
Donna Mahar, one of my professors from graduate school.


18. What would you do if you won the lottery?

I would open a jewelry boutique in New York City, travel Europe with
my fiancé and save the rest for a rainy day.

19. What was the last movie you watched? Was it good? I watched “Eyes
Wide Shut.” It was great to watch it again, a little older. I was a
teenager when the movie first came out in theaters.

20. If you knew what you know now, when you first opened your store,
what would you do differently? I think I would have spent more time on
my shop photos and perfecting that skill. Photographs are crucial to
selling successfully online.

 

You can find The Jewelry dish on ETSY, TWITTER, PINTEREST,  FACEBOOK, and her BLOG.

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Diary of an Etsy Seller: Difficult Customers

September 7, 2013 at 10:30 am (Diary of an Etsy Seller) (, , , , )

I’ve been wanting to write about this for some time. The approach, however, has halted all attempts of this topic- until now. I feel that being honest is important, but being honest doesn’t mean being rude or condescending. So, here it goes.

As an Etsy seller, I realize that I’m basically a one-person store. I’m the manufacturer, the store owner, the clerk, the complaint department, the janitor, the person who deals with every aspect of my little business. I also realize, I’m working RETAIL. Crabby, rude, mean, and just plain button hole people are going to pop up somewhere along the way. I don’t often deal with “difficult” customers. I would say, out of everyone I’ve ever met on Etsy, Facebook, at craft shows, talked to, dealt with as a shop owner, I’ve only had two or three people who were not so wonderful to deal with.

My tips? Easy. Keep calm. You don’t have to reply the minute you get a message/email. Take some time and think over your response. Whether your problem is an angry customer for late items or missing packages, long turn around time, item isn’t quite what they wanted, wrong size/color/whatever, you can deal with it, calmly and rationally! Also, remember a rude customer who gives one bad feedback is not the end of the world, though, it feels like it, sometimes! Some ways to prevent a really bad experience is to…

DO:
-Have clear shop policies, you may need to update them and add new policies based on some of the above and how you handled previous issues.
-Take your time with your response, think it out, and be clear, but reply in a timely manner.
-Be polite, but firm.
– Stay professional.

DO NOT:
-be a complete button hole to your customer, even if you want to yell, kick and scream.
-Name call your customer
-Harass your customer

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Feature Friday: JeanneAshleyJewelry

December 21, 2012 at 6:34 am (Etsy, Feature Friday) (, , , , )

This week’s feature friday is JeanneAshleyJewelry. I recently bought a few Christmas presents from her. Since no one who reads my blog is receiving these gifts, I think it’s safe to show them off!

This is one of my favorites!

Branch Earrings

Branch Earrings

They’re so unique and pretty. I’ve mentioned before I’m not big on pink, but if I hadn’t gauged my ears and regular earrings would fit in my 14g ears, I’d totally wear something like this! Click the photo to see the earrings available in this style! They’re really worth checking out!

Another thing I got was a really epic, and unique set of spiral earrings. I’ve never seen anything like these. I thought the person they were for would love them. They look amazing in person. There are really small, very awesome details on the earrings and I honestly couldn’t be happier I chose JeanneAshleyJewelry to fill in some of my Christmas gift gaps.

Spiral Earrings

Spiral Earrings

Again, the photo links to the other earrings in the same style that are available.

There are a lot more earrings available, along with some really cool beaded necklaces and bib necklaces like this one!

Turquoise Glass Beaded Bib Necklace

Turquoise Glass Beaded Bib Necklace

You can find JeanneAshleyJewelry on Etsy HERE.

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